Customer References

Financial Institution

Alphadyne Asset Management is one of the largest investment firms. They have appointed Terra Systems to maintain and support their Avaya IP PABX at their Singapore office which include support for the Avaya Modular Messaging system in US and branch office in Hong Kong. Supporting Asia and US offices require 24 hours support, Terra Systems has proven to be a reliable vendor of choice for many years with its excellent customer service team and technical field support team.

Shipping/Logistics

Seacastle is one of the largest operating lessors of intermodal equipment in the world. They acquire and lease chassis, containers and containerships, and sits on total assets of approximately US$4.0 billion. Terra Systems is chosen to design, install and maintain Avaya IP PABX for their new office in Singapore, and provide a link to their US counterparts. Terra Systems delivered high end and reliable VOIP telephony solution for their Singapore office, including high end audio conference system and unified messaging system. Terra Systems is periodically audited in the support response time, as part of the service vendor, in order to fulfil certain requirements set by certain authorities.

Education / Hospitality

NUSS is the premium graduate club in Singapore, with most of its members from the National University of Singapore (NUS). NUSS has chosen Terra Systems to design, install and maintain Avaya IP PABX to support its multisite offices in Kent Ridge, Suntec City and Bukit Timah. Besides voice communications, TerraSystems undertakes to deliver layer 1 to layer 3 networking architecture that includes fibre optics within Kent Ridge campus, multisite VOIP communications via IP VPN and programming of layer 3 networks for all the sites. Terra Systems has displayed its top capability in operating in voice systems (PABX + Call Center) and in network systems (layer 3 switching + WAN switching + IP VPN).

Pharmaceutical / Life Science

MDS is one of the largest life science company in the world that provides market-leading products and services that are used for the development of drugs and diagnosis and treatment of diseases. Terra Systems is appointed to deliver a reliable and feature rich voice communication system for their new Singapore office. Alcatel-Lucent communication system was selected and installed by Terra Systems that include audio conferencing system, auto attendant and unified communications.